Documents, costs and steps for this service.
For qualifying involuntary job loss, not ordinary resignation; submit within one year of separation.
- Cost / amount:
- Benefit: 50% of the eligible average monthly salary credit for up to 2 months
- File within 1 year of separation; only one settled claim within 3 years
- Processing time:
- Evaluation time is not a guaranteed payout date. Track the claim in My.SSS.
- Can start online:
- Start on the official portal
Where to apply
Eligible ordinary claims start in My.SSS. Use an SSS branch for the exceptional cases listed on the official benefit page.
Find an officeWhat to bring
- My.SSS account and payment account
Use your existing SS number; enroll a disbursement account through DAEM when filing directly.
- Termination notice and separation evidence
Keep the employer notice or applicable case evidence for DOLE certification.
- DOLE certification application deadline
After successfully filing the SSS claim, apply for the linked DOLE certification within 30 calendar days; otherwise the online claim is cancelled.
- Disbursement Account Enrollment Module (DAEM)
DAEM is the account-enrollment section in My.SSS. Use an active account in your own name, submit the requested account proof / identity evidence and wait for approval before filing a direct-payment claim.
How to apply
- 1Check contribution and age conditions
Normally age 60 or below; 36 total contributions including 12 in the 18 months before separation, and no settled unemployment claim in the last 3 years. Special occupations have lower age limits.
- 2Start in My.SSS
Benefits → Unemployment Benefit: enter separation date, registered employer and payment account; choose the DOLE office for certification.
- 3Complete DOLE certification
Follow the emailed instructions and submit separation evidence to the selected office. The linked electronic certification is part of the claim.
- 4Track the claim and payment
Keep the transaction number; read email notices and the My.SSS claim status. Correct rejected documents before resubmitting.
Sources for this situation
Help & contacts
These are agency support contacts. Your appointment confirmation identifies your receiving office.
- Agency phone:
- 1455
- Email:
- [email protected]
- Agency address:
- SSS Main Building, East Avenue, Diliman, Quezon City
National member helpdesk; this is not a confirmed appointment branch.
Official sources & guide details
Checking off a task does not submit an application. The listed scope and special cases determine which documents you need.
Guide reviewed: 2026-10-05
