Documents, costs and steps for this service.
Ordinary retirement: age 60 after stopping employment/self-employment, or age 65 regardless; special occupations have different age rules.
- Cost / amount:
- 120 qualifying monthly contributions: pension route; fewer months: check lump sum / continued contribution options
- Use the official pension estimate and SSS assessment; pension adjustments depend on eligibility and contingency date
- Processing time:
- Evaluation time is not a guaranteed payout date. Track the claim in My.SSS.
- Can start online:
- Start on the official portal
Where to apply
Eligible ordinary claims start in My.SSS. Use an SSS branch for the exceptional cases listed on the official benefit page.
Find an officeWhat to bring
- My.SSS account and payment account
Use your existing SS number; enroll a disbursement account through DAEM when filing directly.
- Identity, civil-status and separation records
Branch claims need a retirement application, accepted ID and payment-account proof. Age 60–64 employed claimants may need separation evidence; dependents and special cases need supporting civil records.
- Disbursement Account Enrollment Module (DAEM)
DAEM is the account-enrollment section in My.SSS. Use an active account in your own name, submit the requested account proof / identity evidence and wait for approval before filing a direct-payment claim.
How to apply
- 1Check pension or lump-sum eligibility
120 paid months before the retirement semester qualify for the monthly pension. Fewer months may lead to lump sum or continued voluntary contributions.
- 2Set up the receiving account
Use UMID-ATM or an approved DAEM account before filing.
- 3Submit the retirement claim
Use My.SSS for eligible ordinary claims. Guardianship, portability, bilateral agreements, adjustments and other listed exceptions require a branch.
- 4Track the claim and payment
Keep the transaction number; read email notices and the My.SSS claim status. Correct rejected documents before resubmitting.
Sources for this situation
Help & contacts
These are agency support contacts. Your appointment confirmation identifies your receiving office.
- Agency phone:
- 1455
- Email:
- [email protected]
- Agency address:
- SSS Main Building, East Avenue, Diliman, Quezon City
National member helpdesk; this is not a confirmed appointment branch.
Related official notices
A new notice does not automatically mean the checklist has changed.
SSS assures members that their contributions are managed prudently to sustain pension fund →
SSS pays tribute to pensioners with annual Pensioners’ Day →
Official sources & guide details
Checking off a task does not submit an application. The listed scope and special cases determine which documents you need.
Guide reviewed: 2026-10-05
