Choose your situation to see the documents, cost and steps that apply to you.
Update the existing SS record; do not apply for another SS number.
- Cost / amount:
- SSS record-update service: no application fee
- Obtaining replacement civil certificates or notarized documents may have separate costs
- Processing time:
- Online contact changes follow portal confirmation
- For document-based changes, keep the acknowledgment and follow the branch’s validation / release date
- How to start:
- Prepare the E-4 Member Data Change Request and evidence
What to bring
- Existing SS number and valid identity document
- E-4 Member Data Change Request
Complete the section for your actual change. Bring originals and the copies specified for that change in the official form / charter.
- Evidence supporting the exact change
Use the PSA birth certificate for birth / name details, marriage certificate for marriage, or applicable death certificate / court decree for the requested change. Additional evidence can be required for substantial corrections.
How to apply
- 1Choose the entry to change
Match your request to its supporting document before submitting.
- 2Submit through the available portal or branch route
Use My.SSS for supported changes; otherwise submit E-4 and supporting records at a branch. Keep the acknowledgment.
- 3Verify the updated record
Check the corrected name, dependents and contact details in My.SSS. Follow up with the acknowledgment if the old details remain.
Sources for this situation
Help & contacts
These are agency support contacts. Your appointment confirmation identifies your receiving office.
- Agency phone:
- 1455
- Email:
- [email protected]
- Agency address:
- SSS Main Building, East Avenue, Diliman, Quezon City
National member helpdesk; this is not a confirmed appointment branch.
Official sources & guide details
Checking off a task does not submit an application. The listed scope and special cases determine which documents you need.
Guide reviewed: 2026-10-05