Documents, costs and steps for this service.
For a civil event already registered and available in PSA records. A recent / missing record may first need endorsement by the local civil registrar.
- Cost / amount:
- PSA Serbilis domestic paper delivery: ₱330 for the first copy
- Additional copy of the same certificate in the same request: ₱280
- These are delivery-channel charges; a PSA outlet / other channel has its own published price
- Processing time:
- PSA Serbilis provincial delivery: normally 6–8 working days after payment; check the NCR delivery schedule at checkout
- Manual record retrieval can add 10–15 working days; an unendorsed / missing record takes longer
- How to start:
- Order online for delivery, or book a PSA Civil Registry System outlet appointment
Where to apply
Online delivery through PSA Serbilis, or a PSA Civil Registry System (CRS) outlet. Corrections / missing local registration go to the Local Civil Registry Office (LCRO) first.
Find an officeWhat to bring
- Correct civil-record details
Names of both spouses, marriage date and city / municipality
- Requester’s valid ID and eligible relationship / authority
Use the receiving channel’s accepted ID list. For another person’s record, prepare the authorization and requester / owner identity documents required for that relationship. A death-record request uses the requester’s identity, not a demand that the deceased appear.
- Delivery address, contact and payment reference
Check the authorized recipient rules before payment and keep the request reference.
How to apply
- 1Enter the record and requester details
Use the names and event details exactly as registered. Check the number of copies and purpose.
- 2Check the channel price, pay and track
Pay using the generated reference. Delivery timing starts after confirmed payment; use the official tracker rather than placing another request.
- 3Receive with the required ID / authority
Have the eligible recipient ready with the channel’s required ID and authorization. Check the received certificate.
- 4If no record / wrong details, follow the civil-registry route
Ask the LCRO where the event was registered about endorsement, delayed registration or the appropriate correction petition. Repeated delivery orders will not correct the record.
Sources for this situation
Help & contacts
These are agency support contacts. Your appointment confirmation identifies your receiving office.
- Agency phone:
- (02) 8461-0500 local 808 / 813
Civil-registration query line from the cited advisory. Confirm current availability with PSA; National ID support is separate.
Official sources & guide details
Checking off a task does not submit an application. The listed scope and special cases determine which documents you need.
Guide reviewed: 2026-10-05
