Choose your situation to see the documents, cost and steps that apply to you.
Bring the damaged passport for surrender. This is not the ordinary undamaged-ePassport route.
- Cost / amount:
- ₱950 regular or ₱1,200 expedited processing
- Payment-channel and optional delivery charges are separate
- Any additional damaged-passport assessment is confirmed by DFA
- Processing time:
- Published domestic schedule: 12 working days regular; 6–7 expedited
- Appointment availability, verification and delivery add time; follow the release date on your receipt
- Additional identity and damage verification may extend the release date
- How to start:
- Check damaged-passport requirements before booking
What to bring
- Confirmed appointment, form and payment receipt
Print the confirmed appointment packet. The applicant attends in person.
- Damaged passport and available data-page copy
Surrender the damaged original to DFA.
- Notarized explanation of damage
Explain how the passport was damaged.
- PSA birth certificate / Report of Birth
Bring the original and a photocopy; an annotated or late-registered record can require additional supporting evidence.
- Accepted government ID and photocopy
Use DFA’s accepted-ID list and bring the original.
How to apply
- 1Prepare the damaged passport and explanation
Keep the damaged original and obtain the required notarized explanation; gather identity and birth documents.
- 2Book and pay on the official appointment service
Choose the office and processing option; pay before the emailed deadline and print the confirmed packet.
- 3Attend document checks and biometrics
Go to the office shown on the appointment with originals and photocopies. Keep the receipt and collection instructions.
- 4Collect and check the passport
Follow DFA’s actual release notice. Check the printed personal details before leaving.
Sources for this situation
Help & contacts
These are agency support contacts. Your appointment confirmation identifies your receiving office.
- Agency phone:
- (02) 8651-9400
- Email:
- [email protected]
- Agency address:
- Office of Consular Affairs, Aseana Business Park, Bradco Avenue, Diosdado Macapagal Blvd, Parañaque
Passport requirements: (02) 8651-9400. Online appointment/payment concerns: (02) 8234-3488. Attend the office on your confirmed appointment.
Official sources & guide details
Checking off a task does not submit an application. The listed scope and special cases determine which documents you need.
Guide reviewed: 2026-10-05
