Documents, costs and steps for this service.
AICS means Assistance to Individuals in Crisis Situations. A social worker assesses the crisis, documents and requested support before any assistance is approved.
- Cost / amount:
- DSWD application / social-worker assessment: free
- Assistance depends on the assessed need and approval; no fixed grant is promised
- Processing time:
- Document screening, interview and approval precede release
- cash and guarantee-letter routes differ.
- Can start online:
- Start on the official portal
Where to apply
Use a DSWD Crisis Intervention office / satellite desk; hospital assistance can start at its medical social-service / Malasakit desk.
Find an officeWhat to bring
- Valid ID of the person requesting assistance
Prepare a current ID with photo and matching name.
- Death record and funeral expense evidence
Bring death certificate or accepted certification, funeral contract or account statement; transfer permit for transport and balance certificate/promissory note if unpaid.
How to apply
- 1Find the appropriate assistance desk
Use a DSWD Crisis Intervention office or satellite desk; hospital cases can start with the medical social-service or Malasakit desk.
- 2Submit records and attend assessment
Present the expense documents and explain the crisis to the social worker; supply any case-specific documents requested.
- 3Follow the approved release route
Retain the decision and receipt; a guarantee letter is used with an approved provider and is not cash deposited to your account.
Sources for this situation
Help & contacts
These are agency support contacts. Your appointment confirmation identifies your receiving office.
- Agency phone:
- (02) 8962-2813 / 8951-7433
- Email:
- [email protected]
- Agency address:
- Crisis Intervention Unit Building, DSWD Compound, Constitution Hills, Batasan Complex, Quezon City 1126
Central AICS contact; confirm the receiving regional or satellite office before travelling.
Official sources & guide details
Checking off a task does not submit an application. The listed scope and special cases determine which documents you need.
Guide reviewed: 2026-10-05
